Provided by Better Business Bureau of NW and WC Ohio and SE Michigan
In today’s business climate, expectations are high and consumers are rapidly raising the customer service bar. In the world of reviews, one experience with a less than enthusiastic, incompetent, or unhappy employee can heavily influence that patron’s desire to revisit your business. Trust must be a key strategic priority for long term customer relations, and customer service is the key to trust. You can either build or destroy it.
Leaders define the corporate culture that is brought to life by employees. Statistic show that engaged employees drive higher revenue growth with higher customer service satisfaction. Business is human interaction. When business is conducted responsibly and honorably, standards are elevated and environments transformed. Internal expectations lead to external results. By defining your culture, your employees become brand ambassadors which convey your organization’s personality.
In Pursuit of Ethics builds a partnership with your organization to reinforce your corporate mission and culture by creating the awareness that behavior and choice can greatly impact reputation. Without consideration of a situation, consequences can be impactful to not only the employee, but also the company and its customers. This ethics program is designed to help your employees to recognize that everyday choices can be ethical questions.
In Pursuit of Ethics may be utilized to educate and enhance your business principles as you on-board new hires, team build, and provide continuing education to your employees. The ethics program galvanizes your organizational dynamics with problem solving, critical thinking, character building, and emotional intelligence. All of which translate to your bottom line because understanding, participating, and engaged employees feel valued and invested in the company which reflect in their customer and employee interactions.