Revised October 2, 2017
Your Information that BBB May Collect Online
You can affirmatively submit to BBB certain user information pertaining to your interaction with BBB. User information may include a search query (such as the name and location of a business or charity) or other information as described more fully below. You can also provide location information (so that you can search near you or in an area you specify), or billing or donation information. We also may infer your geographic location based on your IP address or other information. User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail address, phone and facsimile numbers, vehicle information such as vehicle identification number, and description of the complaint or customer review.
When you submit a comment to a blog post on the BBB website, you also submit your name and email address to BBB. BBB may share that information with a third party, if a third originated the blog post. When you apply to be a BBB arbitrator, you submit your name, address and other contact information, and information about your qualifications. BBB may also collect information from a business that inquiries about National Partner sponsorship, BBB accreditation, conference attendance or program participation, some of which could constitute identifying information about a sole proprietor, as well as identifying information from individuals acting in their business capacity. If you report a scam through BBB Scam Tracker, you submit to BBB your name, state/province, postal code, email address and, if elected, telephone number.
Some applications on BBB websites to which you may submit comments or other information are administered by third parties. These applications collect, use and share information under third party privacy policies.
BBB’s websites are not designed with the purpose of attracting any person under age 13. BBB does not knowingly collect or maintain any personal information from children under the age of 13.
How BBB Uses Your Information
We will use information you affirmatively submit to BBB for the purpose for which it is submitted, such as to reply to your email, handle your complaint, publish your customer review or comment, process billing and donation transactions, register your participation in an event, respond to requests related to program participation, review applications to be a BBB arbitrator, and publish your scam report. We may also use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. We may publish aggregate data, but the aggregate data will not include any user information you provided to us. At this time we do not respond to “do not track” signals issued by web browsers. We may contact individuals registering for events with information about other BBB events or, if relevant, membership or sponsorship opportunities.
We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes.
At certain points where your information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about BBB or its affiliated organizations. This election box only appears in places where the service collecting your information maintains such lists. You can remove your name from a BBB mailing list by utilizing the appropriate unsubscribe feature contained in the emails.
Cookies and Other Persistent Identifiers
BBB or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, beacons, tags and similar technologies for a number of purposes, such as to provide easier site navigation, access to forms, analytics and advertising. You can still use BBB’s websites if you have set your browser to reject cookies, but it may prevent you from viewing or accessing some of the features of our sites.
Uses of Persistent Identifiers for Analysis and Advertising
BBB or third parties may use identifiers to generate certain kinds of site usage data, such as the number of hits and visits to our sites. This information is used to understand how visitors use our sites and provide better services to you. BBB or third parties may also use identifiers to personalize the display of sponsorships or advertisements and customize the content you see while using our sites and sometimes while visiting other websites (see Your Ad Choices below).
BBB may transfer, or allow third parties to collect, analytic information about your visit to BBB websites to help us improve our websites and better serve you when you visit us online in the future. Analytic information may include such identifiers as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within our sites.
Your Ad Choices
When you receive an ad based on your interests, you will see the Advertising Option Icon in or near the ad to provide you with notice that the advertisement is tailored to your possible interests as inferred from your browsing activity. To learn more about interest-based advertising, click here. To opt out of future interest-based advertising, click here. You will still see ads, but they will not be based on subjects or products that the advertiser thinks may be of interest to you.
Other Ways Your Information May Be Shared
Inquiries, Complaints and Reviews
In order to process a complaint, BBB may send the complaint to the business (which may be outside of your country), handle the complaint itself, or refer the complaint to another appropriate organization for handling. BBB may handle complaints against foreign businesses or BBB may refer such complaints to an appropriate foreign organization. Depending on the type of complaint, BBB will provide complaints to the company complained about and, in some situations, to the company’s franchisor or licensor for quality control purposes. BBB may also send a customer review to the subject business (which may be outside of your country). By completing a complaint or review form or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate BBB office or to the proper business.
BBB Scam Tracker
We will publicly post your description of the reported scam on the BBB website along with your postal code. We will share your name, state/province, postal code, email address and other information you submit with other BBBs administering BBB Scam Tracker. We may also share this information with governmental agencies, law enforcement and other appropriate organizations for investigation. With your consent, BBB may share your information in response to media inquiries.
BBB may also share your information under the following circumstances:
If you are visiting our site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States. The collection, use, retention and any other processing of your information will be governed by United States law and further by the specific jurisdictions within the United States where that information is stored.
If BBB changes this policy in the future, we will post the changes here and indicate the date of the changes at the top of the policy.