BBB logos such as Better Business Bureau, BBB,  the BBB torch logo, the BBB Accredited Business and Charity seals and   BBB AUTO LINE, are service marks owned by the Council of Better Business  Bureaus, Inc. (CBBB). These marks may be used, with certain  restrictions, only by BBBs and eligible businesses participating in BBB  programs under a license agreement.

Businesses and charities interested in accreditation and the accompanying use of our seals should  contact their BBB  for program information and accreditation guidelines.

Any  use of these marks by others must be with the express permission of  CBBB. It is CBBB policy to take action against all unauthorized use of  its marks.

What happens when a business misuses a BBB trademark?

In  most instances, when we advise a business that it is misusing or  infringing our trademarks, the business readily complies with our  request to modify its advertising or website. From time to time,  however, CBBB has had to sue infringers. We also try to advise the  public about companies that continue, without authorization, to use our  marks by putting up an alert on their business review (if they have one)  and listing them on this website. Below is a list of businesses  displaying our service marks without authorization.

Businesses displaying a BBB trademark without authorization

Business name: Springs Transmission & Automotive

Location: Colorado Springs, Co.

Problem:  Springs Transmission & Automotive’s 2009-2010 DEX directory  advertising claims that the business is BBB Accredited through the  misuse of the BBB trademark. The business is not BBB Accredited and the  infringement is a violation of trademark.

Contact:  BBB of Southern Colorado

See Springs Transmission & Automotive BBB Business Profile

Business name:

Location: Deerfield Beach, FL


Problem:  This business sells home and property value reports on the Internet. falsely implies BBB affiliation through its unauthorized  use of the BBB TORCH Logo on its website. has been asked  on more than one occasion to remove the Council’s trademarks from its  website. is not a BBB Accredited Business. Consumers  should be aware that this business is not in any way affiliated with the  Better Business Bureau.

Contact:  BBB of Southeast Florida

See’s BBB Business Profile

Business name: Hyperactive, Inc.

Location: Kinston, NC


Problem:  This business offers web hosting and domain registration services.  Hyperactive, Inc. is falsely claiming BBB membership in various Internet  postings. Previously, Hyperactive, Inc. was falsely implying BBB  affiliation by its unauthorized use of a BBB report on its website. Upon  request from CBBB, the business removed this report from its site but  continues to state inaccurately that it has a satisfactory rating with  the BBB. Hyperactive, Inc. has been asked on more than one occasion to  remove the reference to its BBB record from its website and other  advertisements. This business is not a BBB Accredited Business.  Consumers should be aware that this business is not in any way  affiliated with the BBB.

Contact:  BBB of Raleigh, NC 


Location: Monroe, NC


Problem:This  business sells and services vending machines on the internet. falsely claims to be BBB accredited on the Internet.  Consumers should be aware that is not in any way  affiliated with BBB.

Contact:  BBB of Charlotte, NC

See’s BBB Business Profile